Thank you for shopping at Lucky Birth Stone.
We strive to provide you with the highest quality gemstones and unparalleled customer service. However, we understand that sometimes things may not work out as planned.
Return Policy
- No returns or exchanges are possible for gemstones that have passed a laboratory test of originality.
- For wrong products received, returns or exchanges may be considered within 1 days of delivery, provided the item is in its original condition, unused, and with all original packaging.
Refund Policy
- Refunds will be issued to the original payment method within 14 business days of receiving the returned item.
- Shipping costs for returns are the customer’s responsibility.
- Please note that any applicable taxes or duties are non-refundable.
To initiate a return or exchange, please contact our customer support team at [email protected]
Please provide the following information:
- Order number
- Reason for return or exchange
- Photos of the item
We will provide you with specific return instructions.
Please note that this return and refund policy may be subject to change. Please refer to the most recent policy on our website.
We appreciate your understanding and cooperation.